Privacy and GDPR

HYDRYE is operated by FIT5 Ltd., a company registered in England and Wales under company number 07846458. Our registered address is Babraham Road, Sawston, CB22 3FP, United Kingdom.

What data we collect

We collect the personal data needed to run this shop, including your name, email address, phone number where provided, billing and delivery address, order contents, payment status, customer account details, contact form messages, cookie choices, and technical security data such as IP-derived hashes and browser information.

How we collect your data

You provide most data directly when you create an account, place an order, use the cart or checkout, contact us, or ask us to help with an order. Some technical data is collected automatically so the site can keep the basket, login, checkout, fraud prevention, and security functions working.

How we use your data

We use personal data to process orders, take or confirm payment, arrange delivery, provide customer support, manage returns and warranty issues, maintain customer accounts, keep accounting records, respond to privacy requests, improve the website, and protect the shop from misuse.

Lawful bases

We process order and customer-service data because it is necessary for our contract with you. We process accounting and legal records because we have legal obligations. We process essential cookies and security information for legitimate interests in operating a secure ecommerce website. Optional analytics or marketing cookies should only be used after consent.

Who receives data

We may share data with carefully selected service providers where needed, including payment providers such as PayPal, delivery partners, email hosting providers, website hosting providers, analytics providers where enabled, professional advisers, and authorities where legally required.

How long we keep data

Order, invoice, and accounting records are normally kept for the period required for UK tax and business records. Contact messages and support records are kept only as long as needed to handle the enquiry and protect our legal position. Account data is kept while the account remains active unless a longer legal retention period applies.

Your rights

Under UK GDPR you can ask to access, correct, erase, restrict, or export your personal data, and you can object to certain processing. You can also withdraw consent where processing is based on consent. Some rights may be limited where we must keep data for legal, accounting, fraud-prevention, or dispute purposes.

Cookies

Essential cookies are used for cart, checkout, login, security, and cookie preference storage. Optional analytics and marketing cookies should only run after consent. Payment providers such as PayPal may set cookies when you choose their payment method.

Contact

For privacy questions or data requests, please use the HYDRYE contact page and include enough detail for us to identify your account or order.